General terms and conditions of sale
Characteristics of goods and / or services
All our catalog goods are almost exclusively for professional use for the care of your car; our paints are not similar to your sample or original code, but reflect the real percentages of pigment that characterize the livery of your bodywork.
These general conditions of sale govern the sale of products. We invite you to carefully read these General Conditions of Sale before making any purchase. By making any purchase you fully accept these General Conditions of Sale.
Promotions, discounts and gifts shown in the catalog or on the website are an integral part of the proposals and the Conditions of Sale.
Prices and payments
The prices of each item are always excluding VAT. VAT is not applied to purchases made by non-Italian companies with a valid VAT number (must be valid for the VIES - Electronic VAT data exchange system). If changes in VAT rates and other indirect taxes occur in periods subsequent to the printing date of the catalogs, the corresponding changes in plus or minus will be applied to the prices. Transport costs, as a lump sum contribution, are also subject to ordinary VAT.
The minimum order value is ? 10.00 (excluding transport costs and VAT).
Shipping costs are calculated based on several factors: the cost of transport in Italy starts from ? 6.50 + VAT and can be higher, lower or free based on destination, weight, order amount and courier chosen by the customer during the purchase. It is possible to see the estimated shipping cost for the products in the cart before proceeding with the order, by entering the postal code of the delivery address of the goods in the appropriate panel.
The estimated delivery time in Italy is 24-48 working hours.
- The main Credit Cards (VISA and MASTERCARD circuits)
- Bank transfer. For those who are not customers of Banca Sella, once the transfer has been made, we recommend that you enter the details of the order in progress and write the CRO or send the payment receipt by email to firstname.lastname@example.org. In this way we can know faster that the payment has taken place and proceed with the order fulfillment.
- Cash on delivery. Payment on delivery must always be made in cash and implies an additional cost of ? 5.00 + VAT.
Delivery and withdrawal
The goods are sent to the customer with free packaging and are accompanied by ACCOMPANYING INVOICE if it is a purchase made by a company with a VAT number, or by a Packing List (summary document of the products included in the order) for individuals. Before shipping the goods, it is also possible for a private individual to request the issuance of the invoice, in this case it is essential to have provided your tax code at the time of registration.
The package is delivered to your home by a courier. In case of absence at the time of delivery, the customer can agree on the second delivery attempt with the courier: the courier leaves a paper notice with all the information to contact him and an email is also sent to the recipient. We recommend that you contact our Customer Service immediately at email@example.com for any problem or delay in delivery.
Right of withdrawal
The customer can exercise the right of withdrawal or rethinking, returning the purchased product at his own expense within 30 days from the date of receipt, in unopened package. Shipping costs are not refundable.
Any gifts remain to the customer even if he decides to exercise the right of withdrawal.
Legal guarantee of conformity
The E-Comit Srl "Satisfied or Reimbursed" guarantee applies to all products with the exception of personalized items upon customer request for which the right of withdrawal is also excluded (Legislative Decree 206/05).
Generally, orders can be canceled only if the relative invoice or consignment has not yet been issued: the shipment takes place immediately in the hours following the order (maximum 24 H) so if there is the will to cancel an order, it is necessary do it as soon as possible. Instead, sample paint orders can never be canceled.
Each shipment is checked and each canister shows the color code chosen by the customer, the cap is painted with the paint contained inside for immediate visual feedback. For a correct application, some guides and reference tutorials are available and our customer service is at your disposal.
our data are processed in compliance with the Privacy GDPR, every detail can refer to the following documentation