General Terms and Conditions of Sale, Returns and Consumer Protection (EU)

1. Acceptance of the terms

These terms govern the sale of products offered by Vernicispray ("Seller"). We invite the Customer to carefully read this Policy before making any purchase. By making any purchase, the Customer fully accepts these terms.

2. Seller information and contacts

This policy describes the sales conditions, the returns procedure, and the after-sales support rules applied by Vernicispray ("Seller").

Contacts:

• Support/Orders email: sales@vernicispray.com
• Phone and WhatsApp: available on the website in the Contacts section

3. Scope and territorial coverage (EU only)

This policy applies to purchases made through our website with delivery exclusively within the European Union ("EU").

We do not accept orders with delivery addresses outside the EU. In the event of a non-EU address, the order may be cancelled and refunded.

4. Definitions

• Customer: any person or entity purchasing products from the Seller.
• Consumer: a natural person purchasing for purposes outside their business, commercial, craft, or professional activity.
• Business Customer: a person or entity purchasing for purposes related to their business activity (e.g., a company with a VAT number).
• Standard Products: catalogue products not prepared upon the Customer?s specific request.
• Custom / Personalized Products: paints prepared upon the Customer?s specific request (e.g., colour code, sample, license plate, personalized instructions, bespoke formulations).

5. Product features and proper use

Our products are primarily intended for professional use or for customers with adequate technical skills. The Customer must read and follow instructions, technical data sheets, and safety information.

All catalogue goods are almost exclusively for professional automotive care; for paint products, colour results also depend on actual pigment percentages, the substrate, and application conditions. Therefore, perceived matching compared to a sample or the vehicle?s ?original? colour may vary based on multiple factors (e.g., primer/base, clear coat, wear, previous repairs, light, and technique).

Car paints (Custom Products)

• Paints are formulated based on the specifications provided by the Customer (e.g., colour code).
• The cap may be sprayed with one coat of the product for an indicative visual check. The cap colour is a reference and does not constitute a guarantee of a perfect match.
• The final result may vary depending on primer/base, substrate (plastic/metal), application technique, environmental conditions, wear, and previous vehicle repairs.
• It is the Customer?s responsibility to perform a preliminary test on a small area/sample before final application.

6. Orders and contract formation

The contract is deemed concluded when the Customer receives the order confirmation. The Seller may refuse or cancel orders in the event of unavailability, obvious pricing errors, or non-compliant delivery data (e.g., a non-EU address).

As a general rule, orders can be cancelled only if the relevant invoice has not yet been issued and/or the goods have not been dispatched. Since shipment may occur in the hours following the order (typically within 24 business hours), if you wish to cancel, you must contact us as soon as possible. The non-cancellability rules for Custom Products remain in force (see art. 10).

7. Prices, VAT and payments

Prices are indicated in Euros. Unless otherwise stated, prices are VAT excluded; VAT and shipping costs are clearly shown before order confirmation.

For Business Customers with a valid EU VAT number, VAT may not be applied according to intra-Community VAT rules.

For non-Italian Business Customers with a valid EU VAT number (verifiable via VIES ? VAT Information Exchange System), VAT may not be applied according to intra-Community VAT rules. Should VAT rates or other indirect taxes change, corresponding increases or decreases will be applied to prices. Transport costs, as a flat-rate contribution, are subject to standard VAT.

Minimum order value: ? 10.00 (excluding shipping costs and taxes).

Available payment methods (depending on the Country and the options shown at checkout): credit/debit cards, PayPal, bank transfer, and other methods that may be indicated on the website.

• Main Credit Cards (VISA and MASTERCARD networks)
• PayPal
• Bank Transfer. After making the transfer, the Customer may enter the CRO/TRN in the order details or send the payment receipt by email to sales@vernicispray.com to facilitate processing.
• Cash on Delivery (where available). Payment upon delivery must be made in cash and involves an additional cost of ? 5.00 + VAT.

8. Shipping and delivery (EU)

Shipping costs are calculated based on several factors (destination, weight, order amount, and selected carrier). You can see the estimated shipping cost in the cart before placing the order by entering the delivery address postcode in the dedicated panel. Indicatively, the cost may start from ? 6.50 + VAT (subject to changes and the specific conditions shown at checkout).

Delivery times depend on the selected carrier and destination. Indicatively, for shipments within the European Union delivery may take place within about 7 business days. In any case, the estimates and options shown during purchase/checkout shall prevail. The indicated times are estimates and do not constitute an essential deadline.

Goods are shipped with free packaging and are accompanied by transport and/or tax documentation according to the type of purchase: for Business purchases, an accompanying invoice may be issued; for private customers, a packing list (summary document of the products included in the order) may be included. Before shipment, even a private customer may request an invoice; in that case, the required details (e.g., tax code) must have been provided during registration or according to the methods indicated by the Seller.

Upon delivery, the Customer must check the integrity of the parcel. In case of visible damage or anomalies, we recommend accepting with reservation (if possible) and promptly contacting us by sending photos of the packaging and the product.

The parcel is delivered to the address by a carrier. If the recipient is absent at the time of delivery, the Customer may arrange a second delivery attempt with the carrier; the carrier may leave a notice and/or send communications to the recipient. We recommend contacting Customer Service immediately at sales@vernicispray.com for any issues or delays.

For Consumers, the risk of loss or damage to the goods transfers to the Consumer at the time of physical delivery (unless a different mandatory rule applies in the Consumer?s Country).

9. Withdrawal and returns ? EU rules and our 30-day extension

This section distinguishes between: (A) the Consumer?s legal right of withdrawal (EU minimum 14 days) and (B) our commercial extension to 30 days for Standard Products.

9.1 Legal right of withdrawal (Consumer) ? 14 days (Standard Products)

If you are a Consumer, for Standard Products you have the right to withdraw from the contract within 14 days from delivery, without having to provide reasons. The right of withdrawal does not apply to Custom Products (see art. 10).

9.2 Vernicispray commercial extension ? 30 days (Standard Products)

In addition to the legal 14-day right, we offer a commercial extension up to 30 days from delivery to request the return of Standard Products, under the conditions indicated below. This extension does not limit the Consumer?s legal rights.

9.3 Conditions for accepting a return (Standard Products)

• Return request within 30 days from delivery (or within 14 days for legal withdrawal).
• Product intact, unused, and in intact packaging; any accessories and documents must be included.
• The Customer may handle the goods only as necessary to assess their nature and characteristics; use beyond what is necessary may result in a reduced refund due to diminished value.
• The return must be authorized with a case code/number (RMA) provided by the Seller.

9.4 How to exercise withdrawal or request a return (procedure)

1. Step 1 ? Contact: the Customer can contact us by email, phone, or WhatsApp indicating the order number and the reason for the request.
2. Step 2 ? Operator check: one of our operators performs a direct check and may request photos and additional information.
3. Step 3 ? Outcome: we communicate return authorization (RMA) with instructions or a reasoned refusal.
4. Step 4 ? Solution: if the return is authorized, the Customer ships the product according to the instructions received.

9.5 Return shipping costs and refunds

• Unless otherwise required by law or due to our error, return shipping costs are borne by the Customer.
• The refund is issued after receipt and verification of the returned goods, using the same payment method used by the Customer (unless otherwise agreed).
• Initial shipping costs may not be refunded if not required by applicable law or if the Customer chose a more expensive delivery method compared to the standard option offered.

Clarification for our 30-day commercial extension: shipping costs are not refundable. For orders with ?free shipping?, in the cases indicated at checkout and/or depending on the specific promotion applied, a standard shipping cost may be deducted from the refund amount. For Italy, this standard cost is generally equal to ? 7.50 + VAT, unless otherwise indicated at the time of purchase.

Any free gifts remain with the Customer even in the event of withdrawal/return, unless otherwise indicated by the promotion or in cases of abuse (e.g., repeated returns aimed exclusively at obtaining gifts), within the limits permitted by applicable law.

9.6 Digital withdrawal tool (contracts concluded online)

Where applicable, we make available on the website a simple and easily accessible digital function to exercise withdrawal within the applicable time limits ("withdrawal function"). Alternatively, the Consumer may use a written communication (email) or the model form in Annex A.

10. Custom Products ? non-returnable rule and error handling

10.1 No withdrawal for Custom Products

Custom Products are prepared based on the Customer?s instructions and are not resalable to third parties. For this reason, for Custom Products the Consumer?s right of withdrawal is excluded, in accordance with EU rules on made-to-measure or clearly personalized goods.

10.2 Custom orders not cancellable after production starts

Custom Product orders cannot be cancelled from the moment of confirmation and/or the start of production/preparation.

In particular, sample-based paint orders are never cancellable.

10.3 When we intervene on a Custom Product (objective errors only)

We can offer replacement or refund only if an error attributable to the Seller occurs and is demonstrable with objective evidence. Examples:

• Labelling or code different from what was ordered.
• Fulfilment error (product/variant/format different from the order).
• Obvious material defect of the product before use (e.g., spray can not working, leakage, faulty valve).
• Transport damage documented upon delivery.

A perceived shade difference after application (blending, light, primer/base, substrate, technique) does not in itself constitute unequivocal proof of an error attributable to the Seller. The sprayed cap is only indicative (one coat).

Every shipment is checked and each spray can shows the colour code chosen by the Customer; the cap is sprayed with the paint contained inside for an immediate visual check. For correct application, reference guides and tutorials are available; our customer service is available for support before use.

10.4 Evidence required (before use)

To open a review for a Custom Product, the Customer must provide, if requested by the operator:

• Clear photos of the product and the label (colour code, batch, description) and of the sprayed cap.
• Order number and screenshot/order summary.
• For functional defects: a short video of the issue (e.g., spray/valve/leak) before use.

The Seller may, at its discretion, request the return of the unused product for quality checks. If requested, such return will be carried out according to the methods and instructions provided by the Seller.

10.5 Handling in case of Customer error (exceptional cases)

If the error depends on the Customer (e.g., incorrect colour code), the Seller is not required to replace or refund. In exceptional cases and subject to evaluation and direct contact, the Seller may, at its discretion, offer a commercial solution, for example: resending the correct product or a discount on a new purchase.

Such solutions do not constitute a Customer right and do not constitute an admission of liability.

11. Legal guarantee of conformity (EU)

Consumers benefit from the legal guarantee of conformity provided by EU rules implemented in the individual Member States. In general, the Consumer is entitled to remedies for lack of conformity that existed at the time of delivery and that becomes apparent within at least 2 years.

The legal guarantee does not cover: improper use, application not compliant with instructions, errors in selecting the colour code provided by the Customer, or unrealistic expectations of a perfect match given the vehicle?s condition.

The legal guarantee also applies to Custom Products for conformity defects or errors attributable to the Seller, according to the rules above.

Commercial guarantee ("Satisfied or Refunded"): the Seller may offer a commercial guarantee on certain products, under conditions and limits communicated to the Customer. Such commercial guarantee does not replace and does not limit the Consumer?s legal guarantee of conformity and may exclude personalized products made at the Customer?s request (Custom Products), within the limits allowed by applicable law.

12. Complaints, assistance and dispute resolution (ADR)

We care about our customers and handle complaints quickly and with traceability via direct contact (phone/WhatsApp/email).

If we are unable to resolve a dispute directly, the Consumer may have access to alternative dispute resolution (ADR) tools available in their Member State. Where the Seller is required to or has joined an ADR body, the Seller will provide the information required by applicable rules.

Note: the former EU Online Dispute Resolution platform (ODR) has been discontinued and the ODR legislation has been repealed.

13. Limitation of liability

To the extent permitted by law, the Seller?s liability is limited to the value of the purchased products. Indirect damages and labour costs are excluded (e.g., body shop work, rework, vehicle downtime). This limitation does not affect the Consumer?s mandatory rights under applicable law.

14. Promotions, discounts and free gifts

Promotions, discounts, and free gifts indicated on the website are valid under the conditions published at the time of purchase and may have time, quantity, or destination limits.

Promotions, discounts, and free gifts shown in the catalogue or on the website form an integral part of the offers and of these terms.

15. Privacy and data protection

Personal data is processed in compliance with the GDPR and our privacy notice available on the website.

For details, you can consult the documentation available on the website (e.g., privacy notice).

16. Applicable law and competent court

For Consumer Customers, mandatory protections provided by the law of the Consumer?s habitual country of residence apply, in accordance with EU rules applicable to consumer contracts.

For Business Customers, unless otherwise required by mandatory rules, Italian law applies and the competent court may be that of the Seller?s registered office.

EU legal references

• Directive 2011/83/EU ? Consumer rights (distance contracts, withdrawal and main information obligations).
• Directive (EU) 2019/771 ? Sale of goods and legal guarantee of conformity (remedies for lack of conformity).
• Directive 93/13/EEC ? Unfair terms in consumer contracts.
• Directive 2013/11/EU ? Alternative dispute resolution (ADR).
• Regulation (EU) 2024/3228 ? Repeal of the ODR Regulation (EU ODR platform).